What is a Planned/Anticipated Delay?

A Planned/Anticipated Delay refers to a situation where airlines are aware of a delay due to specific circumstances and can inform passengers well in advance, typically 12 hours or more before the scheduled departure. This time frame allows for more effective communication and re-booking options for passengers, thereby enhancing their travel experience.

When airlines can notify passengers in advance, it enables them to adjust their plans accordingly, minimizing inconvenience. Additionally, knowing about a delay ahead of time allows for better resource management and operational adjustments by the airline.

This is contrasted with delays known less than 12 hours prior to departure, which often leave passengers with limited options and increased frustration. The concept of a Planned/Anticipated Delay does not include cancellations or delays caused by technical issues, as it specifically focuses on the advanced notice aspect. Hence, the definition aligns closely with the operational focus of the airline industry on ensuring timely communication.