What is the main role of the purser during a flight?

The main role of the purser during a flight is to supervise customer service and cabin crew. This position is crucial in ensuring that passengers receive a high standard of service throughout the flight. The purser acts as a liaison between the cabin crew and the flight deck, coordinating cabin operations and ensuring that the crew adheres to service protocols and safety regulations.

In addition to managing the immediate service needs and overseeing cabin crew performance, the purser is also responsible for handling any issues that arise with passengers, addressing their needs, and ensuring an overall pleasant flight experience. This includes overseeing food and beverage service, managing passenger comfort, and ensuring that all safety and emergency protocols are well understood and implemented by the cabin crew.

While other roles mentioned, such as piloting the aircraft, managing flight safety protocols, or handling baggage logistics, are important in the aviation sector, they fall outside the purser's primary responsibilities. The purser's focus is primarily on customer relations and the operational effectiveness of the cabin crew during the flight.