What is the role of the transfer desk?

The role of the transfer desk primarily revolves around assisting passengers with their journeys, particularly in situations where they are changing flights. This involves helping passengers with boarding passes for their connecting flights, ensuring they have the correct documentation and information needed for their next leg of travel. Additionally, the desk facilitates the re-tagging of baggage, ensuring that luggage is correctly routed to the passenger's final destination.

This function is crucial in managing the flow of passengers who are in transit and might need further assistance due to different airline policies, timing issues, or unexpected changes in their travel plans. By providing these services, the transfer desk enhances customer service and helps to maintain a smooth connection process at airports.